Please join us as we kick off a brand new 2020-21 ARMA season with a great presentation topic and speaker!  There is no charge for this live virtual session.  Hope you can all take some time out of your busy schedules and enjoy a little professional development and reconnecting with colleagues!  “See” you then!  Email Debi Baker  ( to confirm your attendance.

Topic:  Improving Employee Buy-In to IM Policies

Time: Sep 15, 2020  Noon – 1pm

Join Zoom Meeting:

Meeting ID: 825 8789 7773   Passcode: 5890241

Improving Employee Buy-In to IM Policies 

In many offices, IM policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Adults bristle at disrespectfully worded statements, making compliance a battle. The reality is that the policy writers wanted to sound strict rather than disrespectful, but they paid more attention to the content than to the tone of voice. Ultimately, the tension created by poorly written policies has a palpable impact on employee morale.

In this session, you will learn how you might improve the conversation dynamic.

1. Policies and compliance done right are a collaborative effort, not a power struggle
2. The wording of an organization’s policies can unintentionally reveal its internal problems
3. We need to change the rule-making dynamic from Parent/Child to Adult/Adult, so that IM Specialists are seen as experts rather than enforcers


Lewis S Eisen, J.D., C.I.P. combines his experience practising law with 20 years of private business consulting and 12 years experience in Information Management in the Government of Canada. He speaks at venues across the United States and Canada, and is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives.